bugfyxvsUserback
The Userback alternativebuilt for agencies.
Clients click the problem on your site and you get a report you can actually fix. Bugfyx doesn't charge for clients, hands reports to your AI agent, and starts at $29 a month.
The quick verdict
We make Bugfyx, so read this with that in mind. Both tools do the core job well. The right pick depends on where your team already works.
Pick Bugfyx if
- You want paid plans from $29 a month.
- Your clients report with a name and email, and you don't pay a seat for each one.
- Slack, Trello and email cover where your reports need to go.
- You want Claude Code or Cursor to read reports through MCP.
Pick Userback if
- You want more than bug reports, such as wider product feedback.
- You need integrations Bugfyx doesn't have yet.
- Your feedback comes from product users more than from agency clients.
What you pay, side by side
Bugfyx charges for projects. Your team and your clients never add to the bill.
your clients pay $0. always.
- Free
- $0
- 1 project, 50 reports a month, screenshots, browser details, email alerts
- Dev
- $29/mo
- 5 projects, unlimited reports, session replay, console logs, Slack, MCP
- Agency
- $59/mo
- Unlimited projects, everything in Dev, Trello, your branding on the widget
Yearly: Dev $276, Agency $564. Save 20%.
Pricing
- Plans and limits change. See Userback's pricing page for current details.
What Bugfyx includes
| Bugfyx | |
|---|---|
| Free plan | 50 reports a month |
| Paid plans from | $29/mo |
| Clients report without an account | Yes |
| Annotated screenshots | Yes |
| Console logs and browser details | Paid plans |
| Session replay | Paid plans |
| Slack and email | Email on every plan, Slack on paid |
| Trello | Agency plan |
| Jira, GitHub and Linear | On the roadmap |
| MCP for AI coding agents | Paid plans |
For Userback's current features and plans, see their website.
Where Bugfyx is different
Clients never take a seat
Clients report through the widget with just a name and email. Reporters don't need an account or a seat, so a busy month never turns into a bigger invoice.
- Your team
- Dev $29/mo
- Clients
- $0
A real free plan
1 project and 50 reports a month, free for as long as you like. No trial clock and no credit card.
Reports your AI agent can read
The Bugfyx MCP server lets Claude Code, Claude Desktop and Cursor pull a report, read the selector and console errors, and start on the fix.
Simple, flat pricing
Dev is $29 a month for 5 projects and unlimited reports. Agency is $59 for unlimited projects. No per-client fees.
Where Userback is stronger
If any of this decides it for you, Userback is the better fit today. Better to pick the right tool once than to switch twice.
A broader product
If you want one tool for bug reports and wider product feedback, check Userback's feature list. Bugfyx focuses on visual bug reports. Bugfyx sends reports to Slack, Trello, email and MCP today. Jira, GitHub and Linear are on our roadmap.
- Jira
- GitHub
- Linear
A longer track record
Userback has been around longer. Bugfyx is newer and still growing its feature set.
Switching takes 2 minutes.
Remove the Userback snippet and paste this line before </body>. Your clients get a Feedback button with no extension and no account.
<script src="https://app.bugfyx.app/api/projects/YOUR_PROJECT_ID/script" data-bugfyx_id="YOUR_PROJECT_ID" async></script>- Remove the Userback snippet
- Paste the Bugfyx script tag
- Invite your team. Clients need nothing.
Switching from Userback: questions
Is the free plan really free?
Yes. 1 project and 50 reports a month, with no credit card and no time limit. Upgrade when you need more projects or session replay.
Do my clients need a seat, an account or an extension?
No. They press C or click Feedback, leave their name and email, and send. Clients never count as seats.
Can I bring my Userback feedback over?
There is no importer today. Close out open issues in Userback and point new reports to Bugfyx from day one.
Do you integrate with Jira, GitHub or Linear?
Not yet. They are on our roadmap. Today reports go to Slack, Trello and email, and to AI coding agents through MCP.
What does a Bugfyx report include?
An annotated screenshot, the exact element, browser, OS and screen size. Paid plans add console errors and a 30 second replay.
Can I cancel any time?
Yes. Plans are monthly or yearly and you can cancel from the billing page whenever you like.
Try the Userback alternative for free.
Free plan, no credit card. Live on your site in two minutes.
your clients will thank you
Start free