bugfyxvsHotjar
Hotjar shows you behaviour.Bugfyx shows you the bug.
Behaviour analytics tells you where people click and drop off. Bugfyx lets your clients point at the exact problem and sends you the element and an annotated screenshot. Many teams use both.
The quick verdict
We make Bugfyx, so read this with that in mind. Both tools do the core job well. The right pick depends on where your team already works.
Pick Bugfyx if
- You need client bug reports pinned to the exact element.
- You want an annotated screenshot with every report, and console errors on paid plans.
- Your clients report with a name and email, and you don't pay a seat for each one.
- You want Claude Code or Cursor to read reports through MCP.
Pick Hotjar if
- You want to study behaviour across all your traffic.
- You want analytics and user research in one place.
- You are measuring how people use the site, not collecting bug reports.
What you pay, side by side
Bugfyx charges for projects. Your team and your clients never add to the bill.
your clients pay $0. always.
- Free
- $0
- 1 project, 50 reports a month, screenshots, browser details, email alerts
- Dev
- $29/mo
- 5 projects, unlimited reports, session replay, console logs, Slack, MCP
- Agency
- $59/mo
- Unlimited projects, everything in Dev, Trello, your branding on the widget
Yearly: Dev $276, Agency $564. Save 20%.
Pricing
- Plans and limits change. See Hotjar's pricing page for current details.
What Bugfyx includes
| Bugfyx | |
|---|---|
| Free plan | 50 reports a month |
| Paid plans from | $29/mo |
| Clients report without an account | Yes |
| Heatmaps | No |
| Surveys | No |
| Point at an element and annotate | Yes |
| Console errors per report | Paid plans |
| Session replay | Paid plans |
| MCP for AI coding agents | Paid plans |
For Hotjar's current features and plans, see their website.
Where Bugfyx is different
Clients never take a seat
Clients report through the widget with just a name and email. Reporters don't need an account or a seat, so a busy month never turns into a bigger invoice.
- Your team
- Dev $29/mo
- Clients
- $0
The exact element, not a heatmap
Clients click the broken thing and draw on it. You get the selector, the screenshot and their note in one report.
Context with every report
Browser, OS and screen size are attached for you. Paid plans add console errors and a 30 second replay.
Reports your AI agent can read
The Bugfyx MCP server lets Claude Code, Claude Desktop and Cursor pull a report, read the selector and console errors, and start on the fix.
Where Hotjar is stronger
If any of this decides it for you, Hotjar is the better fit today. Better to pick the right tool once than to switch twice.
Behaviour analytics
If you want to see patterns across all your traffic, a behaviour analytics tool like Hotjar is the better fit. Bugfyx only records when someone sends a report.
Surveys and user research
Bugfyx is a bug reporting tool and does not do surveys. Check Hotjar's feature list if you need them.
Add it next to Hotjar in 2 minutes.
Keep Hotjar where it is and paste this line before </body>. Your clients get a Feedback button with no extension and no account.
<script src="https://app.bugfyx.app/api/projects/YOUR_PROJECT_ID/script" data-bugfyx_id="YOUR_PROJECT_ID" async></script>- Keep your Hotjar snippet
- Paste the Bugfyx script tag
- Invite your team. Clients need nothing.
Using Bugfyx with Hotjar: questions
Do I have to remove Hotjar?
No. They do different jobs and can run side by side. Bugfyx collects the bug reports.
Do my clients need a seat, an account or an extension?
No. They press C or click Feedback, leave their name and email, and send. Clients never count as seats.
Does Bugfyx have heatmaps?
No. Bugfyx records a 30 second replay on paid plans, only when someone sends a report. For heatmaps and funnels, use a behaviour analytics tool.
What does a Bugfyx report include?
An annotated screenshot, the exact element, browser, OS and screen size. Paid plans add console errors and a 30 second replay.
Is the free plan really free?
Yes. 1 project and 50 reports a month, with no credit card and no time limit. Upgrade when you need more projects or session replay.
Can I cancel any time?
Yes. Plans are monthly or yearly and you can cancel from the billing page whenever you like.
Add Bugfyx next to Hotjar for free.
Free plan, no credit card. Live on your site in two minutes.
your clients will thank you
Start free